Deanship Achievements

Submitted by a.khalaf on Tue, 08/24/2021 - 12:58

Achievements of 2014

Connecting the university branches by one network - 2014.
Organizing the first Information Technology Day - 2014.
Obtaining the Excellence Award in E-Learning (Blackboard) regionally - 2014.

Achievements of 2015

Launching the application of smart devices for academic services - 2015.
The Deanship organized the second international e-learning workshop - in 2015.
Launching several e-services on the "Takamul" channel - 2015.

Achievements of 2016

The university's e-portal achieves 100% performance speed according to the evaluation of Google in 2016.
Achieving second place among 150 other government entities in providing e-services - 2016.
One of the first universities associated with the "University System" - 2016.
The Digital Excellence Award at the level of the educational sector (Ministry of Communications and Information Technology) in its sixth session for 2016.

Achievements of 2017

The Deanship reviews its experience using open source software, e-Government Program (Yesser) - 2017.
Implement the project management system for services and standards ISO/IEC 20000-1 - 2017.
Achieving the fourteenth position in e-transformation compared to the entire government entities in the Kingdom - 2017.

Achievements of 2018

Obtaining the International Blackboard Catalyst Award for Leading Change for excellence in leading change in the field of e-learning - 2018.
Data Warehouse and Business Intelligence - 2018.
Developing the Information Technology Services Portal - 2018.
Development of the human resources system "Mawared" - 2018.

Achievements of 2019

Implementation of the security surveillance cameras project - 2019.
Establishing a Digital Content Development Center - 2019.
Creating the strategic plan for the Deanship - 2019.
Excellence Award in E-Learning for the third stage (National Center for E-Learning) - 2019.
Obtaining the ISO certificate for information security ISO27001 for the second time - 2019.

Achievements of 2020

Obtained ISO 22301 Business Continuity Certificate as the second governmental entity and the first university in the Kingdom of Saudi Arabia.
Obtained ISO 27001 Information Security Certificate.
National Center for e-Learning Excellence Award in the third phase.
Ranked 19th out of 142 government entities in e-services transformation.
Ranked second out of 150 government entities in providing e-services.

Achievements of 2021

Developing the university portal (first phase) - 2021.
Development of several e-services and systems - (in progress)
Establishment of the Data and AI Office - 2021.
Achieving the 23rd rank out of 371 government agencies in the maturity and transformation of e-government services (green zone) 2021.
Obtaining an e-learning license (2021) for the university.
Raising the level of protection and security in the digital infrastructure against cyber threats (2021).
Renewal of ISO 27001 certification in information security (2021).
Renewal of ISO 22301 Certificate in Business Continuity (2021).
Increasing the efficiency of the main and backup data centers (2021).
Developing the new identity of the university's e-services (2021).

Achievements of 2022

Launching the automated response system (Chatbot) during the Deanship's participation in the International Education Conference and Exhibition 2022.
Developing and launching a portal and application for self-services "Mawared Plus" is a unified platform for optimal integration between digital services by 2022.
Developing and launching an e-learning portal, using open-source software, to achieve efficient spending in 2022. The university ranked eighth in activating the (Asas) initiative of the National Center for E-Learning 2022.
The university achieved progress in the tenth government digital transformation indicator for the year 2022 after obtaining 68.94%, advancing by 14.94% from the target required for this year (64%) according to the targets set by the Digital Government Authority.
Contribute to the university’s excellence in spending efficiency during October 2022 through the service of linking the financial and administrative system to a single entry according to the indicators of the Authority for Spending Efficiency and Governmental Projects.
The percentage of beneficiaries’ satisfaction with the technical support service increased by 8% compared to the year 2021, as the percentage of beneficiaries’ satisfaction with the technical support service for this year (2022) reached 92%, while the percentage for last year (2021) was 84%.
The percentage of requests violating the technical support service level agreement decreased by 4% compared to last year (2021), as the violating requests for the year 2022 amounted to 260 violating requests out of a total number of 11951 requests, while the number of violating requests last year was 952 violating requests out of a total of 14796 requests.

Achievements of 2023

The number of requests violating the Service Level Agreement decreased, reaching 0.2% compared to 2% in the previous year.
Contributed to the university's distinction by registering 3 spending efficiency opportunities.
Contributed to the university's digital transformation index, reaching 77.8% compared to 68.94% in the previous year of 2022.
Developed PSAU's platform for research and innovation, linked to the Web of Science database.
Received the Catalyst Awards Winners 2023 International Anthology Award for Excellence in Training and Professional Development in the field of e-learning.
Developed 21 new digital services and improved 40 digital services and platforms.
Developed applications for smart devices (Mawared Application and Academic Services Application).
Increased user satisfaction rate with technical support services compared to the previous year, reaching a satisfaction rate of 94% this year.
Activated emerging technologies by developing the second version of the Sattam Chat Bot.

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To call from outside the university 011-588-8888
To request technical support for technical faults 2000.psau.edu.sa

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The General Administration of IT

Prince Sattam bin Abdulaziz University