The Services Management Office works on the governance of all digital services provided by the Deanship to the community of service beneficiaries. The Office adopted a methodology for managing information technology services (ITIL), starting with the design of services to be consistent with the needs of the clients and achieving the objectives of the digital transformation plan. It works through transferring the service design to actual use by the engineering of service development with projects and internal initiatives or through university partners according to the approved standard methodology ( PMI). The office aims to achieve continuous Improvement of Services (CSI). The Office duties are implemented through approved roles such as Information Incident Management, and Problem Management.
